Friday, May 21, 2010

XPERTECHS Designs New Proactive IT Suport Plan for BIGWHAHA



Bignell Watkins Hasser Architects (BIGWAHA) was established in 1977 with the philosophy: “a happy client = a successful project.” Bignell has been designing quality buildings for over 30 years and is listed in the Baltimore Business Journal at the fifth largest architectural firm in the Baltimore area. Among their many award-winning designs are office buildings, retail centers, fire stations, schools, churches, community buildings, and grocery stores.

According to Eric Ward, Director of Business operations with Bignell Watkins Hasser, “BIGWAHA decided to investigate an alternative to replace our existing internal IT staff with an IT Managed Services offering. After interviewing several local IT firms, we selected XPERTECHS and their XperCARE Managed Services offering. We chose XPERTECHS for their professionalism, knowledge and experience. We are extremely pleased with our decision to go with XPERTECHS.”

BIGWAHA is in the process of replacing their existing IT structure in order to increase productivity, provide ease of administration and save money; they have determined XperCARE as the best solution in order to meet their goals. Once the system is fully implemented, XPERTECHS will be able to monitor BIGWAHA’s network remotely 24/7 and provide key IT functions such as: helpdesk, problem remediation, remote backup, patch management, anti- virus/spyware protection, Internet security, and ‘peace of mind’.

“XPERTECHS is very excited about the relationship with Bignell. “Our expertise enables us to access a situation quickly and provide rapid response time to meet the individual needs of our clients. Our ability to swiftly adapt to resource requirements, scheduling, and availability of products allows us to perform without hesitation” said Michael Mellott, President at XPERTECHS.


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